Current Vacancies

Catering Manager

To manage the Catering business at Webbs stores (Wychbold, West Hagley, The Ice Cafe), to ensure the food offer becomes a reason to visit our stores in its own right as a by-word for fresh, local quality, in a relaxing environment.

Principal Accountabilities

  • Inspiring the Catering teams in delivering excellent front of house customer service by greeting customers, handling their enquiries in an organised and timely fashion and handling complaint scenarios with empathy and an unfailing customer focus.
  • Working closely with the Chairman and appointed experts in the strategic direction of catering and food offer at Webbs over the next 2-3 years during this period of exciting investment.
  • Spotting opportunities for growth, food presentation and menu development through commercial analysis of our EPOS reporting system and knowledge of ever changing food trends.
  • Negotiating key terms of supply with catering suppliers to ensure menu development that matches our target customer profiles and fulfils our gross margin targets.
  • Having a sharp eye on front of house standards and motivating the front of house supervisory team to deliver superb levels of customer service within agreed wage ratios using our in-house rota tool.
  • Motivating the kitchen team leader and kitchen team to ensure resource organisation, food and hygiene standards and stock levels remain at pre-agreed levels and that there is continual communication between front and back of house.
  • Regularly visiting our West Hagley store to work with the store manager and catering supervisor to ensure that quality and service standards are being exceeded within budget, and new food ideas are being carried across from Wychbold on a seasonal basis.
  • Forging a vibrant, energetic, customer focused team, regularly appraised on performance good and bad, kept in touch with targets, informed and passionate in the communication of new food development and promotions.
  • Working closely in partnership with our marketing team to ensure a regular stream of seasonal food promotions are in place that drive footfall & revenue to the stores and that are presented in high quality fashion.
  • Work closely with the foodhall buyer on new food opportunities for both restaurant and foodhall.
  • To manage repair and renewal contracts with all catering equipment suppliers and ensure machinery is kept at optimum working order, whilst preparing sensible annual replacement budgets for board consideration.
  • With HR department support; identify and lead any performance management or disciplinary issues as they arise, head up team recruitment and ensure regular customer service, food preparation and Barista training is permanently in place.

Desired Skills and Experience

Key Skills:

  • Familiarity with Navision, Microsoft Office packages such as Excel, Outlook.
  • Accuracy and correct grammar when responding to customers by email or letter.
  • Organised and keeps workspace clear & clutter free.
  • Contract negotiation skills with catering suppliers.
  • Ability to present investment and new business opportunities to board level and management peers.
  • Will be catering college trained with direct experience of managing both kitchens, front of house and commercial catering operations.

Desirable Attributes:

  • A positive manner and ability to handle customer service requests with patience, enthusiasm and courtesy.
  • Passionate about fresh food quality, presentation and taste with an ability to forge local supply networks.
  • Ability to lead and inspire a busy diverse catering and kitchen team, to teach them new skills and to organise them efficiently for best service within wage budgets.
  • Ambassadorial in dealings with suppliers and Tillington buying group colleagues.
  • Open to new ideas and suggestions from other management peers and board members, to test and prove their commercial worth & implement with marketing

Key Terms and Conditions

  • Full time and permanent, subject to completion of 6 months probationary period.
  • 6/4 rota (4 weekdays including one late night and alternate weekends).
  • 33 days annual leave.
  • 5% pension contribution following qualifying period.
  • Life Assurance scheme worth 2 x annual salary.
  • WebbsPerks employee discount scheme.
  • 25% staff discount, 50% in restaurant.
  • Private health cover following completion of probation.

Closing date: Monday 10th August


Goods Inwards Assistant, Wychbold

Full Time – 6/4 rota, including alternate weekends and one late night

We are seeking a hard working, well organised team player to join our busy warehouse team. Your duties will involve receiving deliveries, checking off stock, storing goods logically and safely, transporting goods to the shopfloor, housekeeping and maintaining high standards of health and safety at all times.

This role requires regular contact with contact with customers, colleagues and suppliers so you must be able to demonstrate positive, confident communication skills and a high level of customer service. Due to the nature of the role there will be a high level of manual handling. Training and equipment will be provided. A FLT licence is essential.

Closing date: Monday 10th August


Catering Assistants – Wychbold

Full time, Part time and Zero Hours Contracts available

We are seeking customer focused individuals to join our Catering team in the Restaurant.

This varied and busy role includes customer service, till operation, basic food preparation, preparing and serving hot and cold food and drinks, table clearing and cleaning. Customer facing experience is essential and an awareness of Food Hygiene would be a distinct advantage, but full training will be given to the right candidates. We are looking for good multi taskers and strong team players who are flexible about duties.

Closing date: Monday 10th August


To apply for the above vacancies please email your CV to jobs@webbs.co.uk or complete an application form available from Reception or www.webbs.co.uk. Please submit completed applications to the HR Manager, Webbs Garden Centres Ltd., Worcester Road, Droitwich Spa, Worcestershire. WR9 0DG.